Customer care

Privacy policy

Effective October 18, 2026. This policy explains what information XClusive Shades collects, how we use it and the choices you have.

Information we collect

When you order: your name, email address, phone number, shipping and billing address, the frames you buy and any gift note you add. Payments are processed by Stripe. We never see or store your full card number.
When you join our email list: your email address and where you signed up (for example, the pop-up or the footer).
When you ask to be notified about a sold-out frame: your email address and the frame you asked about.
When you contact us: whatever you choose to include in your message.
When you browse: our website does not use advertising or analytics tracking. Your browser stores a few settings on your own device, such as the contents of your bag, so the site works as expected. Our hosting provider may record basic technical information, such as your IP address, to keep the site secure and running.

To process, ship and support your order, including sales tax and fraud prevention.
To answer your questions and handle manufacturer-defect exchanges.
To send emails you asked for, such as new arrivals, offers or a back-in-stock note. Every marketing email includes an unsubscribe link.
To keep records we are required to keep for tax and accounting.

We do not sell your personal information.
We share information only with companies that help us run the store: Stripe (payments and sales tax), Afterpay or Klarna (only if you choose to pay with them), Cloudflare (website hosting and secure storage of sign-ups), Brevo (email) and the shipping carrier that delivers your order. Each uses your information only to provide its service, under its own privacy policy.
We may share information if the law requires it or to protect against fraud.

Unsubscribe from marketing emails at any time with the link in any email.
To see, correct or delete the information we hold about you, email [email protected]. We will respond within 30 days. Some order records must be kept for tax purposes.
Depending on where you live, you may have additional privacy rights under your state's law. Contact us and we will help.

Our store is not directed to children under 13, and we do not knowingly collect their information.

Checkout and our website use encrypted connections. No system is perfectly secure, but we limit access to your information to what is needed to run the store.